Privacy Statement
VMC is committed to the protection of your personal and financial information through the use of the web portal and auto top up feature. As such, the information we collect from you will be used in accordance with the Data Protection Act 1998 and other applicable laws.
In order to deliver this service we will collect certain information, including but not limited to your name and bank card details. We will collect your personal details provided by you when you register or update your account including your name and email address. When you begin to use the service, we will collect information about the transactions you undertake, including details of payment cards used.
During the registration process your payment cards will be authenticated online by our payment service provider, Worldpay, using its secure facilities. The payment details you provide to us at this time are encrypted and stored on Worldpay’s secure server, whom we ensure meet the requirements of the Payment Card Industry Data Security Standard.
The main reasons that we collect and store your information are to:
• Create an account for you to use the web portal (including but not limited to the auto top up service)
• Provide you with this service
• Understand how you use the service to help us improve our service for you
• Update your account with changes that you have made
• Check that you are a registered customer by requesting a password or PIN or other security information before allowing you to use this service
• Record transactions made by you so you can review them, as well as to provide you with a transaction statement
• Collect payment from you
• Customise the content and/or layout of our page for each individual user
• Communicate with you to confirm transactions you have made or changes to your account details
• Enable us to comply with our legal and regulatory obligations
From time to time, it may be necessary for us to collect further information from you through monitoring the use of the service. We will only ever do this for operational reasons.
Please note that there may be instances where it may be necessary for us to communicate with you for administrative or operational reasons relating to this service. Where this is the case, we may need to validate your identity before proceeding.
We treat the information you provide to us with the utmost confidentiality. Where a disclosure to a third party is necessary, we will take steps to ensure that the third party has an adequate level of security and will only disclose it to:
• Where necessary to provide elements of our services
• To our sub-contractor (as necessary) in order to provide catering services to staff, including but not limited to ensuring appropriate stock levels
• If failure to disclose it would prejudice the prevention and detection of crime
• As may be required by law (including at the request of any regulatory body or government agency) or any exemption under the Data Protection Act 1998
We can change this Privacy Notice at any time by placing an amended copy of these terms and conditions on the web portal. We will give you reasonable notice of any changes. We will notify you of material changes directly by email to the address registered with your account. If you do not agree with the changed terms and conditions, you may stop using this service. If you continue to use this service after the date on which the change comes into effect, your use of this online service indicates you agree to the changed terms and conditions.
This Privacy Notice applies to the web portal and the auto top up feature. For more information about how VMC uses your data, please read the full VMC Employee Privacy Policy. Please refer to the Cookies Policy for more details about how the web portal uses Cookies.
If you have any specific enquiries or queries in relation to this service, please contact the VMC help desk on 01926 816416 or read our web portal FAQs.